Delivery Conditions

Delivery Conditions

We ship the products to all of Turkey through cargo companies. The cargo company delivers the products you have purchased to your address with a delivery invoice issued by us. When we deliver your products to the courier company, an information mail will be sent to you by Actual Jeans. You can track your products with the tracking number we sent to you with this e-mail. In addition, the cargo company informs you about the delivery date of your products via e-mail and sms.

In villages and towns where cargo companies cannot deliver to the address, the order is sent to the closest cargo branch to the address of the recipient as “Telephone Notified”. When the order arrives at the cargo branch, the buyer is notified by phone. In this case, the buyer must take the order from the cargo branch.

Except for villages and towns that cannot be delivered to the address, deliveries to the islands throughout Turkey can only be made within the framework of the current restrictions of the cargo companies. According to the size of your products, cargo companies can receive delivery to the address or from the branch with a telephone notification. After creating your order, you can track your order with the courier company name and tracking number that will be sent to you via SMS.

Things You Need To Pay Attention To When Receiving Your Cargo

It is very important that you check your cargo while receiving it. If you detect any damage, crushing, tearing or wetness outside the parcels, you should definitely check your products in front of the courier company representative. In case of damage to the products, you should not take delivery of the products, you should definitely get a damage assessment report to the cargo authority and inform us about the issue.

If you are not at the specified address, you can receive your cargo from the nearest branch to your address within 3 days. Products that are not received within 3 days are returned to us.